The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library. 

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays. 

The center can be reached by calling (734) 287-6550 or visiting in person.  The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year. 

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street.  If you are using the official payment site for water bills have your account number and jurisdiction code 3212  If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards

                           Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area.  We will keep you informed of important information to avoid calling into City Hall. 

 Did you know, that you can save time by reporting issues on our new app??

iCare web

Customer Service Staff

  1. Chinese Taipei wins sixth straight JLWS crown 2-0 over Texas

    The dynasty continues! For the sixth straight year, a team from Chinese Taipei has captured the Junior League Baseball World Series. The Shing-Ming Junior Little League of Taoyuan, edged Lufkin, Texas, 2-0, in Sunday’s finale at Heritage Park. Read on...
  2. Texas faces Chinese Taipei for world championship

    The United States champions from Lufkin, Texas, will challenge the International champions from Chinese Taipei for the world championship of the 38th annual Junior League Baseball World Series at noon today at Taylor’s Heritage Park. Read on...
  3. 2018 JLWS down to the Final Four teams

    Asia-Pacific v. Mexico and USA Southwest v. USA West to decide who advances to the 2018 JLWS Championship Game. Read on...
View All